Our medical service delivery is fully aligned with Health Authority – Abu Dhabi’s Patient Rights and Responsibilities Policy.
Your Patient Rights pertain to the quality of treatment you receive, the manner you receive it, and your right to complain if you feel your Patient Rights have not been upheld.
If you wish to submit a complaint, please see our Complaint Policy page, which outlines our policy as well as the process for submitting a complaint.
Patients in the emirate of Abu Dhabi have the right:
- To know the mission statement of the health care facility and type of services that they provide.
- To be treated with dignity and respect, consistent with professional standards for all patients regardless of manner of payment, race, sex, nationality, religion, culture, disability or any other factor.
- To receive care that is considerate, respectful of the patient’s personal values and beliefs.
- To receive health care on the basis of clinical need.
- To receive emergency medical care and treatment easily and quickly.
- To be referred to a specialist/consultant for special care when there is a clinical need.
- To receive detailed explanations of their condition, care, treatment and aftercare – in terms that are free from professional jargon – which the patient can fully understand.
- To access their Medical Record and Medical Information.
- To a second opinion or to have their care transferred to another physician if they are not satisfied with the care or opinion provided.
- To privacy during examination, procedures, clinical care and treatment; and to know which doctor will treat the patient and the purpose of the treatment.
- To informed consent for treatment, procedures, interventions, as per HAAD Consent Policy (Reference PPR/ HCP/ P0003/07).
- To receive verbal and written information about any proposed treatment, and to be informed of available alternatives.
- To have all clinical and pharmaceutical records kept fully updated, relevant information fully documented, and personal details and records kept fully confidential and protected from loss and misuse.
- To freely choose their pharmaceutical care provider.
- To receive relevant, current and understandable information concerning their drugs and treatment.
- To participate in decision making about drugs and treatment choices.
- To discuss and request information related to their specific drug therapy, possible adverse side effects and drug interactions.
- To have drug therapy monitored for safety and efficacy, and to have reasonable efforts made to detect and prevent drug allergies, adverse reactions or contraindications.
- To the monitoring of their proper drug use and compliance; and to having corrective interventions instituted when necessary.
- To be provided with interpretation services for Arabic and English languages, and other languages based upon the availability of interpretation resources.
- To have any complaint made acknowledged, fully investigated, and to be provided with a written response as per the facility policy.
- To be protected from physical assault during their visit to-, or stay in-, the health care facility.
- To appropriate protection if they are children, disabled, elderly or vulnerable.
- To respectful and compassionate end-of-life care.