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Frequently Asked Questions

Is Abu Dhabi Telemedicine Centre a licensed healthcare provider?

Yes, the Centre is licensed by Health Authority – Abu Dhabi (HAAD), under Health Facility License Number MF3684. Our Scope of Services is telephone-based medical consultations by HAAD licensed doctors and nurses.

What is telemedicine?

Telemedicine is a successful form of healthcare delivery used in more than 85 countries and territories around the globe, and now available in the UAE. It allows patients to speak with a doctor – and receive medical advice over the phone – rather than visiting a doctor in-person.

How do telemedicine consultations at Abu Dhabi Telemedicine Centre work?

With Abu Dhabi Telemedicine Centre, trusted medical advice is just a phone call away.

Simply call our UAE toll free number 800-4959 any day, any time, from anywhere. A nurse will answer your call, ask you about your symptoms and record your personal details.

In just 30 minutes, one of our experienced doctors will call you for a full medical consultation. By the end of the call, you’ll have the reassurance and medical guidance on how to treat your condition and manage your own care, so you can feel better sooner.

Or, if your condition cannot be treated through a teleconsultation, you’ll be provided with recommendations for specialized doctors in your area for an in-person consultation.

Am I eligible for Abu Dhabi Telemedicine Centre’s telemedicine services?

Our medical teleconsultation service is offered exclusively through Daman, to their Thiqa and Enhanced card holders only.

How do I pay for the teleconsultation?

As a Daman Enhanced or Thiqa card holder, teleconsultations are covered as per your insurance Schedule of Benefits. This means that the teleconsultation will be billed to Daman directly by the Centre, as with any doctor’s visit, without the need for you to provide any credit card details at any point before, during or after your call.

Who will I speak with when I call Abu Dhabi Telemedicine Centre?

You’ll first speak with a trained nurse who will check your eligibility as Daman Enhanced or Thiqa member, ask about your condition and note your personal details. Within 30 minutes, one of our qualified doctors, trained to diagnose medical conditions and give advice on a treatment plan over the phone, will call you to discuss your condition in more detail. All of our doctors and nurses are licensed by Health Authority – Abu Dhabi (HAAD), and trained by Medgate, Switzerland’s telemedicine leader, to offer high quality, thorough medical consultations and care.

What personal details will I be sharing?

We’ll first ask for your Daman insurance number. Once we’ve verified your eligibility as either a Daman Thiqa or Enhanced member, we’ll ask for your phone number, so our doctors easily can reach you within 30 minutes. We’ll also ask for your email address, to send you appointment reminders and recommendations to other providers if necessary, as per your preference.

Other personal details that the nurse or physician may ask of you will be for medical diagnosis purposes only.

Our unique Patient Management System guarantees privacy and confidential record keeping of all details shared during your medical consultation.

When should I call Abu Dhabi Telemedicine Centre?

If you and your children are all Thiqa or Daman Enhanced plan members, you can call us any time you need medical advice for yourself or your child. Our team is trained and prepared to diagnose or give advice for any medical condition, and recommend a treatment plan over the phone. If further care or assessment is necessary, we’ll recommend specialized doctors in your area for an in-person appointment.

We diagnose a wide range of conditions, so call us anytime you need medical advice, wherever you are, and we’ll help you make an informed decision about your health.

Why should I call Abu Dhabi Telemedicine Centre?

If you or your child aren’t feeling well, and you are Thiqa or Daman Enhanced plan members, call Abu Dhabi Telemedicine Centre at 800-4959 and speak with our medical team. We provide 24/7 access to quick, convenient and confidential medical advice over the phone, without the long queues, waiting times and paperwork at a hospital or clinic.

Do Abu Dhabi Telemedicine Centre’s nurses and doctors speak in Arabic and English?

Yes, our medical staff speaks both Arabic and English.

If I need further care or an in-person assessment, who are the specialized doctors that you’ll connect me with?

We’ll provide you with a list of three specialized healthcare providers, who are nearby and covered by your insurance plan.

Can the Centre’s doctors prescribe medications?

Our doctors are fully qualified to diagnose your condition, recommend a treatment plan, and provide advice on prescription and non-prescription medications which you may already have. Per the current regulatory healthcare framework the Centre cannot prescribe medications, however, if the outcome of your teleconsultation is a treatment plan that could require prescription medication, you’ll be given recommendations for providers authorized to prescribe medications for an in-person consultation. Our doctors will recommend a treatment plan for the period between your teleconsultation and when you can get to the recommended hospital or clinic.

Where is Abu Dhabi Telemedicine Centre located?

Our telemedicine services are provided over the phone 24/7 by our nurses and physicians from our telemedicine center in Sowwah Square, Abu Dhabi.

What is the relationship between Abu Dhabi Telemedicine Centre, Medgate and Daman?

Abu Dhabi Telemedicine Centre is a joint venture between Abu Dhabi’s Mubadala Development Company and Switzerland’s leading telemedicine provider, Medgate. Through this relationship, we’re able to offer you proven, innovative health care services. All of our doctors are trained by Medgate, to provide the highest standard medical consultations over the phone.

Our service is offered exclusively through Daman, to Enhanced and Thiqa card holders only.

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